Support
Warranty
WARRANTY PERIOD
miaomiao M1 12 Months
LIMITED PRODUCT WARRANTY
We warrants the original purchaser that your product shall be free from defects in materials and workmanship under normal use for a period aforementioned.We does not warrant the operation of the product will be uninterrupted or error-free. We are not responsible for damage arising from failure to following instructions relating to the product's usage.
HOW TO OBTAIN WARRANTY SERVICE
A Warranty Service Order must be requested from us within Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, contact Service Team
To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by us In accordance with applicable law, we may require the customer to furnish proof of purchase details and/or comply with registration requirements before receiving warranty service.
CONTACT US
Our live service at below:
Facebook Group: https://www.facebook.com/groups/183421755596144/
Online Service Time: 9:00-18:00 (UTC+8 Beijing Time)
EXCLUSIONS AND LIMITATIONS
This Limited Warranty applies only to the product manufactured by us, that can be identified by the “Tomato” or “miaomiao” or trademark, trade name, or logo affixed to it. The Limited Warranty does not apply to any (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes and the like; (b) Negligence; (c) Commercial use; (d) Modifications to any part of the Product; (e) Damage caused by use with non-us products; (f) Damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (g) Damage caused by operating the Product outside the permitted or intended uses described by us or with improper voltage or power supply; or (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of us. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
IMPLIED WARRANTIES
Except to the extent prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited in duration to the duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
LIMITATION OF DAMAGES
Except to the extent prohibited by applicable law, we shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when we has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
FAQ
1. The charge lamp is off
Method 1: When charging the battery, if the charging cable is connected successfully, it will flash red light, and then it will flash red light every 7 seconds, it is the normal state of charge. If the red light does not flash immediately after the connection of the charging cable, please check whether the charging contacts in contact with it are in good contact, and check if the power of the USB charging head is turned on.
2. Search can't find my MiaoMiao!?
Method 1: Make sure the phone's Bluetooth is turned on;
Method 2: Check if miaomiao has electricity and you can charge it for 15 minutes before trying to search;
Method 3: After reset, try searching again
3. The prompt "The sensor can't be read"
Method 1: First ensure that the miaomiao is placed on top of the sensor in accordance with the instructions;
Method 2: Make sure that the new sensor has started;
Method 3: Make miaomiao reattach the sensor and change direction;
Method 4: Try to reset miaomiao;
3. "Signal is missing"
Method 1: Check whether the system Bluetooth is turned off;
Method 2: Check if miaomiao has electricity and you can charge it for 15 minutes before trying to search;
Method 3: Please place the mobile phone near miaomiao (preferably within 3 meters). Do not put the phone in a metal object (including but not limited to iron tables, metal cabinets, etc.). It is best not to block the phone and miaomiao. (including, but not limited to, humans, animals and other objects with moisture, metal objects, etc.);